Domestic Shipping Policy
Based upon product availability, orders will usually be shipped within 2-3 business days of receipt of your order unless it is a pre order or special request order. All orders are shipped via Fed Ex, or USPS. All shipments for 2 day and Next day delivery will be shipped FedEx. Weekends and holidays do not count as we are closed. All shipping and deliveries are done on business days.
Our normal Fed Ex and UPS shipping time is 5 days to the east coast and next day or 2nd day in Southern California. You can call 1-800-463-3339 or check FedEx.com to check on shipping time for your area. We ship from Los Angeles, CA, 91311.
We do not process or ship orders from the warehouse on Saturday, Sunday or holidays.
US PO Boxes are now accepted as a domestic ship to address only and will be shipped by USPS.
International PO Boxes are not accepted as a ship to.
ORDERPROTECTION.COM IS OFFERED AS AN ADDITIONAL ITEM AT CHECKOUT FOR A DETERMINED PRICED BASED ON THAT ITEM’S WEIGHT AND DIMENSION THAT PROTECTS YOUR ORDER AGAINST THE FOLLOWING ISSUES:
- DAMAGED IN TRANSIT
- LOST IN TRANSIT
- DELIVERED NOT RECEIVED
- WRONG ITEM
Shipping fees can be a real hassle for us all so please carefully read our policy prior to making a purchase.
Shipping and handling fees are non refundable (Exceptions may apply). This includes deductible costs; for orders that fall below the free shipping minimum requirement, eg; if part of the order is returned, total shipping cost will be withheld. Also, the total shipping cost for free shipping orders will be withheld should the order be returned.
Refunds from international returns will not include shipping costs. There is also no re-shipping. Items undeliverable by couriers will be refunded, upon return to our facility and re-added to stock so please carefully enter your shipping information and double check the items in your order before final checkout. This will help lower shipping errors, making less hassle for you. Also keep track of your package with the provided tracking number. If an email with order confirmation accompanied by a tracking number is not received within 48 hours from purchase please contact our customer service.
We currently offer free shipping for all domestic orders over $120.00 inside the United States (Alaska and Hawaii excluded). We also offer free shipping with signature required for $6.00 flat on US orders over $120.00
Orders from Hawaii and Alaska
While we do ship the above locations, please be aware of the following:
- Your order will be shipped via APC Shipping or USPS.
- No free shipping for any orders, regardless of amount.
International Shipping Policy
- All international orders will be shipped DHL Shipping unless otherwise requested.
- All packages will have tracking information available.
- All duties/customs and taxes are the responsibility of the recipient. We do not cover these additional charges by your customs dept. If you choose APC Shipping when you check out it will allow you to pay duties and fees upfront so you will have no charges when your box is delivered.
- Some delays in shipping may be expected. Orders may take up to 2 weeks for delivery.
- Recipient is responsible for all customs and duty charges.
- We do not allow exchanges from overseas customers but we do accept returns for refunds (minus shipping fee).
Pre-orders can be cancelled free of charge, before they are shipped, by using this self-service cancel link.